Refund policy

Returns & Exchanges

Malaysian Customers

Size Exchanges

We strongly recommend checking our product sizing guide or contacting us before placing your order if you are unsure about sizing.

Malaysian customers may request one size exchange per item (subject to availability) within 7 days of receiving their order.

To be eligible:

  • Item must be unworn and unwashed
  • Original tags must remain attached
  • Item must be in its original condition
  • Item must be free from makeup, perfume, deodorant, stains, or other signs of wear
  • Exchange request must be submitted within 7 days of delivery
  • The requested size must be available 

Shipping for Size Exchanges

Customers are responsible for the shipping cost to return the original item to Lunauv.

Once the returned item has been received and approved, Lunauv will ship the replacement size to you.

If your requested size is unavailable, we may offer an alternative solution such as store credit.

Change of Mind

We do not accept returns or refunds for change-of-mind purchases.

This includes situations where you:

  • No longer want the item
  • Ordered the wrong colour
  • Changed your mind after purchasing
  • Decide the style isn't for you
  • Ordered the wrong size but do not wish to exchange it


International Customers

All international orders are final sale.

Unfortunately, as a small business , we're unable to offer returns or size exchanges for change-of-mind or sizing reasons due to cost and logistics associated with international returns,

We strongly recommend checking our product size guide orcontacting us before placing your order if you are unsure about sizing.

However, if you receive an item that is incorrect, damaged, or has a genuine manufacturing defect, please contact us within 7 days of delivery.


Defective or Incorrect Items - All Customers

Regardless of whether your order is from Malaysia or overseas, if you receive:

  • The wrong item
  • The wrong colour or size sent by Lunauv
  • An item damaged during delivery
  • A genuine manufacturing defect

please contact us within 7 days of receiving your order.

Please provide your order number and clear photos/videos of the issue. We will assess the issue and, where appropriate, offer a replacement or refund.

Lunauv will cover the applicable return shipping costs where the issue is confirmed to be our error or a genuine manufacturing defect.